“Melbourne Star invites you to experience Melbourne in a whole new way. The Star gives you a unique introduction to the city, with all its colour, culture and eccentricities – giving visitors and locals alike a new way to engage with Melbourne’s vibrant cityscape.
With its striking scale and innovative design, Melbourne Star is a vibrant addition to the Docklands landscape.”
"Tickets for Companion Card holders must be obtained in person at Melbourne Star’s Ticket Office. It is a requirement for our Guest Relations staff to sight a copy of the Companion Card prior to issuing a ticket.
Melbourne Star welcomes guests and their guide, hearing or assistance dogs.
There are car drop-off points along Pearl River Road for individuals with mobility restrictions and parking within the car parks located on Pearl River Road and Waterfront Way for those with disabled car permits."General accessibility features:
Mobility accessibility features:
- Assistance animal welcome
- Disabled parking access
- Additional equipment available on request
Mobility accessibility further information:
- Lift access to all levels
- Wheelchair hire available
"Lift access is provided to the boarding deck and ramps are available to assist with ease of movement into and out of the cabins for guests who require additional assistance. Melbourne Star pauses temporarily when boarding guests in wheelchairs and to assist those who require additional time.
To ensure safety wheelchairs users must be accompanied and assisted by a capable carer or companion. Guests in wheelchairs must carefully follow the instructions provided by Management prior to boarding.
Due to safety requirements, restrictions on motorised and non-motorised wheelchairs apply. Wheelchairs are to be locked into position in the allocated location within the cabin. A maximum of two wheelchairs are permitted within a cabin, and a maximum of six wheelchairs are permitted on Melbourne Star at any one time.
Mobile scooters are not permitted inside the cabins. Melbourne Star has a limited number of non-motorised wheelchairs for an individual’s use if required."Hearing accessibility features:
- Hearing loop or infrared assisted listening system
"Guests who are Deaf and/or Hard of Hearing travelling on their own will be provided with a mobile phone to use on their flight. This phone is designed to communicate announcements and safety instructions to guest as well as guest to communicate with Melbourne Star Staff in unlikely event the guest should need to."Other accessibility information: