From www.ns.nl: At most stations, lifts or ramps make it possible for wheelchair users to reach the platforms. The stations are also furnished with guide lines to ticket machines, the OV Service & Tickets Shop and the check-in/out points or the gates. Travellers with a hearing impairment can use the audio connection in the OV Service & Tickets Shops or at the information desks. Every check-in point or gate is equipped with a Braille pictogram. There is also a gate with an extra-wide passage for wheelchairs or mobility scooters. Smaller stations without service staff are equipped with Service and Alarm posts on the platform. Travellers can use these posts 24 hours per day, 7 days per week to ask for information. Service and Alarm posts are equipped with two buttons:
- a blue service button, and
- a red alarm button (SOS)
The post also has special facilities, such as Braille indicators for the difference between the two buttons, and the speaker and microphone are accessible to people sitting in wheelchairs.