“Welcome to a never-before-seen world of wonder where you can ignite the magical dream within your heart. This is Shanghai Disneyland, a fun experience filled with creativity, adventure and thrills for Guests of all ages!”
Disability Access Service Card
"Disability Access Service Card is available for certified disability guests at Guest Services at Main Entrance. The Disability Access Service is designed for Guests who are unable to tolerate extended waits at attractions due to disabilities.
This service allows Guests with disabilities to schedule a return time that is comparable to the current queue wait time for the attraction. For more information, please ask our Cast Member for assistance."
Hotel Services for Guests with Special Needs
"Hotels at Shanghai Disney Resort offer special equipment and facilities to help accommodate Guests with disabilities."
"Hotel shuttles are equipped to transport Resort hotel Guests with disabilities to the theme parkand Disneytown."Mobility Information:
Accessibility to Attractions
"Shanghai Disneyland features attractions that require wheelchair transfers and others that allow Guests to remain seated while riding."
"All toilets in Shanghai Disney Resort offer wheelchair access—with room to accommodate those requiring assistance."
"Guests with mobility challenges have the option of renting a wheelchair when visiting Shanghai Disney Resort."Vision Information:
Tactile maps featuring Braille in English and Simplified Chinese are available for Guests who require visual aids.
"Guide dogs must remain on a leash or in a harness at all times. To ride attractions with your guide dog, please follow the same boarding entrance as Guests who use wheelchairs.
Due to the nature of some attractions, guide dogs may not be permitted to ride. At these locations, please ask a Cast Member about available options, including Rider Switch with a member of your party.
Additionally, guide dogs are allowed at most entertainment and Character Greeting experiences. For more information, please ask the nearest Cast Member.
Please note that Cast Members are not authorized to handle guide dogs."
"Limited relief areas are available for guide dogs when visiting Shanghai Disneyland and Shanghai Disney Resort. For information on how to access these relief areas, please ask a Cast Member."
Visiting Resort Hotels
"Guests can also be accompanied by guide dogs in all common areas of the Toy Story Hotel and Shanghai Disneyland Hotel, except at King Triton Pool.
Please check with the hotel Front Desk to inquire about the designated areas for guide dogs."Hearing Information:
Assistive Listening Systems
"Live-performance venues throughout Shanghai Disney Resort offer Assistive Listening technology to help Guests better enjoy their experience."
Pick-Up Locations and Deposit Information
"Receivers, headphones and induction loops are available at Guest Services near the Main Entrance to Shanghai Disneyland, and at Walt Disney Grand Theatre in Disneytown.
Please note that a refundable deposit is required, and you must return the device by the end of the day to receive your refund."