“Travellers Aid Australia operates from our three service sites at Southern Cross and Flinders Street Stations in Melbourne and Seymour Railway Station, in regional Victoria. Our services are provided with care, respect and dignity.
Our services are provided with the highest level of dignity and are designed to enable travellers with special requirements to fully participate in life activities. Our services are easily accessible and available to all those who need regardless of background.”
"Travellers Aid Access Service (TAAS) assists people with a permanent disability, temporary impairment or those who are frail-aged and require assistance when they are travelling or visiting Melbourne.
Our qualified Client Support Officers (CSOs) can assist with mealtime support, communication issues and/or personal toileting for people with a disability when travelling with or without a carer. Users of mobility equipment can also access charging points. TAAS is available at our site lounges at Flinders Street Station and Southern Cross Station.
Client Support Officers can provide:
- Mealtime support
- Personal care / Toilet assistance
- Communication assistance for people with speech impairments or who require assistance when filling out forms
- Fully accessible bathroom facilities with ceiling hoist and adult change table. For hygiene purposes, we request that clients bring their own sling
- Wheelchair / scooter recharging facilities
- Accessible public internet computers
TAAS is free and no referral or booking is required."Mobility information:
Mobility Equipment Hire
"Travellers Aid provides a wide range of hire mobility equipment, conveniently available from our service sites at Southern Cross and Flinders Street Stations in Melbourne.
Equipment can be hired for a minimum of 4 hours. Daily and weekly hire is also available.
Electric Scooter (4 wheel)
Manual Wheelchair 125kg
Manual Wheelchair 200kg
Power Wheelchair 140kg
Travel Scooter (comes apart in 4 pieces and can be put in a car boot)
Prams & Strollers
Walking Canes & Walking Frame
Forearm Crutches & Walking Sticks
A holding deposit of $100 is required for electrical items (eg. scooters), $20 for all other equipment."