Description
- Situated at the Town Hall in the heart of the city, the Melbourne Visitor Hub is conveniently close to Melbourne’s famous retail, dining and entertainment destinations. Friendly staff and volunteers can help you plan your time in Melbourne and share some of the city’s hidden gems with you.
The Visitor Hub also offers:
- local knowledge and personal insights about Melbourne and Regional Victoria
- advice on things to do and customised itineraries
- how to get around and public transport information
- free walking maps of the city’s street art, laneways and arcades
- guides, brochures and maps
- locally sourced products and gifts
- myki top up including myki Money and myki Pass
- installations to inspire exploration of the city
- free Wi-Fi
Opening hours:
Open daily 9am to 5pm.
When in Melbourne, make one of our visitor services your first stop for information, tours, maps and to find out what’s on in Melbourne.
- Situated at the Town Hall in the heart of the city, the Melbourne Visitor Hub is conveniently close to Melbourne’s famous retail, dining and entertainment destinations. Friendly staff and volunteers can help you plan your time in Melbourne and share some of the city’s hidden gems with you.
Accessibility Information
Entrance:
- The hub is located on street level with easy entry for wheelchair users and those with mobility aids.
- The entrance features automatic doors to assist visitors with mobility needs.
Building layout:
- Wide pathways ensure easy navigation for wheelchair users and those with mobility aids.
- Low-height service counters equipped with iPads and keyboards are available.
Information and assistance:
- Staff and volunteers actively welcome people with diverse access needs and are on hand to provide one-on-one assistance.
- Staff and volunteers are trained to provide information and assistance on a range of accessible information and services.
- Access to online accessible and inclusive Melbourne experiences.
- Hearing loops and assistive listening devices are available for visitors with hearing impairments.
- Communication Boards are available, and staff and volunteers trained to use these tools effectively to assist visitors with diverse communication needs.
Hidden Disabilities Sunflower:
- Staff and volunteers wear the symbol to signify they have completed dedicated training and are able to provide assistance to people with hidden disabilities.
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Description
Accessibility Information
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