Description
Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest domestic and international airline.
Registered originally as the Queensland and Northern Territory Aerial Services Limited (QANTAS), Qantas is widely regarded as the world’s leading long distance airline and one of the strongest brands in Australia. We’ve built a reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service.
The Qantas Group’s main business is the transportation of customers using two complementary airline brands – Qantas and Jetstar. Our airline brands operate regional, domestic and international services. The Group’s broad portfolio of subsidiary businesses ranges from Qantas Freight Enterprises to Qantas Frequent Flyer.
Accessibility Information
Availability of onboard toilets
All of our wide-bodied aircraft (A380, B744 and A330) have at least one fully wheelchair accessible toilet.
If you’re travelling on one of our narrow-bodied aircraft (such as B737, B717, F100 and Dash 8 aircraft), these aircraft don't have accessible toilets owing to size restrictions on the aircraft. Where passengers are not travelling with an assistant or carer, our friendly cabin crew can assist to and from the door of the aircraft toilet, but for health reasons, cannot assist within the toilet. An assistant or carer is required for a passenger who is unable to self-toilet.
Other toilets on both wide and narrow-bodied aircraft may be accessible by semi-ambulatory passengers who are able to manoeuvre themselves from the door using grab rails. However, ordinary toilets can't accommodate a wheelchair.
If you want information about where the wheelchair accessible toilets, or toilets in general, are located on each of our aircraft, you’ll find that in our seat maps.
Accessing onboard toilets
Onboard wheelchairs are available on Qantas aircraft (with the exception of the 717, Fokker 100 and Dash 8 aircraft due to cabin size restrictions) and allow passengers to be escorted to and from the aircraft toilets. The 737-800 has an onboard wheelchair, but no wheelchair accessible toilet.
If you’re not travelling with an escort or carer, cabin crew can assist with escorting you to and from the door of the aircraft toilet using the onboard wheelchair, (where available). Cabin crew may not assist with transfers to the toilet or any other toileting requirements.
You must travel with a carer if you're unable to self-toilet.
General accessibility features:- Accessible booking options
- Online booking options
- Accessibility aware and friendly staff
- Accessible payment and other interactive facilities
Mobility accessibility features:- Automatic or easy open doors
Mobility Information:If you are travelling with a mobility aid, please tell us:
- the type of mobility aid you are travelling with (manual or battery powered)
- if the mobility aid is battery powered, what type of battery is used non spillable (sealed lead acid, dry cell, gel cell), spillable or lithium ion battery)
- whether the mobility aid is collapsible
- the dimensions (in adjusted or disassembled state) and the weight of the mobility aid.
Our mobility aid checklist (PDF), while not mandatory - summarises useful information before making a booking and/or that you may be asked on the day of travel. It could be kept with your other travel documents, for example your passport, so it is readily available if required for reference throughout your journey.
Vision accessibility features:- Audible or braille signage
Vision Information:Making a booking
- You’re not required to travel with a carer unless you have specific requirements. If you need to travel with a carer, you may be eligible for discounted airfares.
- If you’d like to travel with your accredited Service Dog, contact your local Qantas office.
- As part of our special meal requests, pre-set meals may be requested at the time of booking and must be requested no later than 24 hours prior to departure. Special meal requests are not provided on QantasLink Dash 8 aircraft services.
At the airport
- At all our Qantas terminals within Australia we may provide kerbside assistance. This is subject to one of our staff being available and upon arrival at the airport you must be with someone who can advise our staff that you require assistance kerbside.
- A Meet and Assist Service is available for guidance to and from the aircraft gate. If you require this service, advise us at the time of booking.
On the aircraft
- If you have a walking cane or walking frame, it may be carried in the cabin if it can be accommodated in the overhead lockers or other storage space. Otherwise the device will be stowed in the aircraft hold and you will be offered wheelchair assistance to and from the gate.
- Due to safety regulations you will not be allocated an exit row seat if you are blind or vision impaired.
- You’ll be boarded first and provided with an individual safety briefing.
- Safety cards in Braille format are available on most flights. This safety card will be provided to you after your safety briefing. Ask the cabin crew for this safety card if it is not provided to you.
- At your request, a friendly cabin crew member can read the menu to you prior to the meal service. He or she can explain where all the food is placed on your tray, if requested.
On arrival
At your request, we can assist with flight connections and baggage transfer.
Hearing Information:Making a booking
If you require assistance when you travel with us, let us know at the time of booking the level of assistance you require. If you book through qantas.com, contact your local Qantas office immediately after you’ve made your booking to advise of any specific requirements.
- It’s useful for us to know, for example, whether you lip read or would like staff to use a pen and paper or to speak louder, as we would like to provide you with the best service possible.
- You are not required to travel with a carer unless you have specific requirements. If you do need to travel with a carer, you may be eligible for discounted airfares.
- If you would like to travel with your accredited Service Dog contact your local Qantas office.
- Customers who are deaf or who have a hearing or speech impairment can call Qantas for information and reservations via the National Relay Service (NRS), 24 hours a day, 7 days a week.
- TTY users phone 133 677 (or +61 7 3815 7799 if calling from outside Australia) then ask for 13 13 13.
- Speak and listen (speech-to-speech relay) users phone 1300 555 727 (or + 61 7 3815 8000 if calling from outside Australia) then ask for 13 13 13.
- Internet relay users connect to the NRS then ask for 13 13 13.
- You are not required to notify us if you wish to bring on board hearing aids, special headsets for use with our in-flight entertainment system, audio receivers or other battery operated assistive listening devices that do not require aircraft power.
- If you plan to bring onboard a transmitting device or assistive listening device that requires aircraft power, please let us know when you book so we can check that it's compliant with our safety requirements.
- A Meet and Assist Service can be provided if you need assistance within the airport. Advise us of this requirement at the time of booking.
At the airport
- At all Qantas terminals within Australia, kerbside assistance may be provided subject to the availability of staff. Upon arrival at the airport, you must be accompanied by someone who can advise Qantas staff that you require assistance kerbside.
- We are unable to allocate you an exit row seat if you are deaf or hearing impaired unless your hearing is corrected by use of a hearing aid/device. This is because passengers seated in exit rows may be required to assist and respond to crew instructions in the event of an emergency. Please also note the requirements and additional conditions for exit row seats.
- We provide hearing loops in some airport terminals and airport lounges. Signage will be visible to indicate where this is available.
- We provide captioning on some television programs in some airport terminals and some airport lounges.
On the aircraft
- If your hearing is not corrected by use of a hearing aid/device, you will board first and be provided with an individual safety briefing.
- When inflight announcements are made, Cabin Crew will do their best to provide relevant individual updates to you (where operationally possible) using your preferred communication method (e.g. lip reading or written notes). Please make yourself known to the crew to indicate your preferences.
- We provide captioning on some of our inflight entertainment programs and movies.
- Qantas offers three subtitled or captioned English language movies on all Qantas services that have Audio Visual On Demand (AVOD) in-flight entertainment systems. This is in addition to a number of foreign language films with English subtitles available on long-haul aircraft (Airbus 380, Boeing 747, Boeing 787, Airbus 330) that are equipped with AVOD.
- If you choose to bring your own headset, a two-pronged jack is required to connect to Qantas' AVOD inflight entertainment system. A one-pronged jack is required to use the Qantas provided iPads on eligible flights. If required, you will need to bring your own adaptor.
- Hearing aids/devices that use Bluetooth can be used at all times onboard Airbus 330, Airbus 380, Boeing 787, Boeing 737 and QantasLink aircraft.
- On Boeing 747 aircraft, hearing aids/devices that use Bluetooth must be switched off during taxi, takeoff and landing. Therefore, passengers with Bluetooth hearing aids/devices cannot be seated in exit rows on Boeing 747 aircraft.
On arrival
At your request, we can assist you with flight connections and the transfer of your baggage.
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Accessibility Information
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