It is important for tourism businesses to train their staff to ensure they are aware of the needs of people with disabilities. This includes providing education on different types of disabilities, how to communicate with people, and how to provide assistance when needed.
Not Just Physical Accessibility!
While businesses should ensure that their facilities are physically accessible to people with disabilities, including providing wheelchair ramps, accessible restrooms, elevators and tactile paving, there are also many smaller inclusive changes you can make to become more ‘accessible’. Having a quiet hour to cater to those with sensory impairments, amenities for assistance dogs, large print menus, hearing loops, quiet rooms and more.
It’s All In The Communication
Information (or lack of!) is the number one barrier in accessible communication, making your website and social media accessible is a good place to start as that is where most customers have first contact with your business. Additionally, providing accessible communication is crucial for people with disability (PWD), this can include providing choices of contact (ie. email, phone number), options of braille or large print materials, audio descriptions, and closed captioning when showcasing video content. Watch a snippet of Chris Veitch from the 2021 Accessible and Inclusive Tourism Conference as he chats about the importance of a first impression when it comes to accessible tourism using the ‘Moment of Truth’ theory.
Events For Everybody
Tourism businesses should offer activities that are inclusive and accessible to everyone. This includes offering accessible tours, providing assistive devices, and making sure that all activities are designed with accessibility in mind. To learn more about this, you can watch our webinar Events For Everybody.
Network & Collaborate
The tourism industry can work together with disability organisations to ensure that the needs of people with disabilities are being met. This includes collaborating on accessibility initiatives and seeking feedback from people with disabilities on how to improve accessibility. GetAboutAble can consult with you, and put you in touch with our extensive network of disability advocates and experts.
Alternatively, you can join us at the annual Accessible & Inclusive Tourism Conference to learn from experts, network with peers in the tourism and travel industry, and seize opportunities to collaborate! Additionally, you can purchase the recordings for 2023, 2022 and 2021 to view on demand.