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Murray’s CoachesCanberra City, ACT, Australia

Murray’s Coaches

Jolimont Centre
Canberra City, ACT, 2601 Australia

Phone: 61 13 22 51
Email:
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From the Murray’s website:

Special Assistance

At Murrays Coaches, we are committed to safe, comfortable and reliable coach travel for all. Our aim is to continually improve and provide outstanding transport solutions and ensure everyone can safely make use of our services, by providing a high level of service to all of our passengers

Passengers travelling with a mobility aid

Passengers travelling with a mobility aid are asked to contact our booking office on (61) 13 22 51 between 4am – 7pm, 7 days a week to assist with your travel plans or forward an email to reservations@murrays.com.au.

Passengers with a carer

Passengers who are unable to travel alone and require assistance must travel with a carer or chaperone. Our staff and coach drivers are only permitted to provide basic assistance. Drivers are unable to assist with access to facilities, lift or carry passengers, administer medicines or perform any medical procedures.

Passengers travelling with a medical condition

For passengers who have a medical condition, it is recommended that a carer/chaperone accompany you on the journey. In the event that a passenger becomes ill during their journey the appropriate emergency services will be contacted and the continuation of travel will be determined by the emergency services personnel.
Our coach drivers are not trained or permitted to administer any medicines or perform medical tasks.

Assistance whilst travelling

Passengers that require any special arrangements when they travel are asked to contact our booking office on (61) 13 22 51 between 4am – 7pm, 7 days a week and a supervisor will assist with your travel plans. The phone booking fee is waived for this assistance. Alternatively you may send an email to reservations@murrays.com.au.

Assistance with Booking

If you are unable to use our website to make a booking and require assistance, please contact the Murrays booking office on (61) 13 22 51 between 4am – 7pm, 7 days a week and a supervisor will assist with your travel plans. The booking fee is waived for this assistance. Alternatively you may send an email to reservations@murrays.com.au.

Vision or Hearing Impaired Travellers (TTY/National Relay Service Users)

A free TTY (text phone) service is available to our website users who would like to have a Relay Officer assist in their conversations with Murrays. This service is provided by the National Relay Service (NRS). NB: This service is subject to the hours of operation of the NRS service.

Further Information

Contacting Murrays via TTY/National Relay Service

Murray’s Special Assistance

 

Further Information

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