Description
uber is an on demand ride sharing app. In Atlanta, uber can also be used for transfers to and from Hartsfield-Jackson International Airport (ATL).
Accessibility Information
From the uber website:
Uber’s technology is helping increase the mobility and independence of transportation for riders with disabilities, with features and capabilities like:
- Cashless payments. Uber’s cashless payment option simplifies the payment process, reducing the need for riders to worry about counting out cash payments or exchanging bills with a driver.
- On-Demand transportation. The Uber app makes it easier for riders with disabilities to get from A to B at the push of a button. With the Uber app, riders no longer have to prearrange rides through a dispatcher or resort to other, less convenient, means of hailing a ride.
- Upfront pricing. Uber uses upfront pricing to let riders know the cost of their trip before they request a ride. This gives riders peace-of-mind and helps eliminate the risk of fraud.
- Share your ETA and location. Riders can easily share their ride details, including the specific route and estimated time of arrival, with friends or family for extra peace of mind. Friends or family members will receive a link where they can find out in real time the name and photo of the driver, the vehicle, and track where you are on the map until you arrive at your destination — all without downloading the Uber app.
Thousands of people rely on service animals / assistance dogs to help them get around their cities and complete everyday tasks. All driver-partners have an important role to play in helping people with service animals / assistance dogs get around their cities.
The law provides that there are only two questions that a driver-partner may ask to confirm that a rider’s animal is a service animal: (1) Is the animal required because of a disability? And, (2) What work or task has the animal been trained to perform? The driver-partner may not request that the rider present documentation proving that the rider’s animal is a service animal.
There is no requirement that a service animal wear a tag, be registered, or display any kind of proof that it is a service animal.
General accessibility features:- Accessible booking options
- Online booking options
- Service animal welcome
- User tutorials in accessibility features
- Accessible payment and other interactive facilities
- On-demand transport service
Mobility Information:As of Nov 2019, uberWAV and uberAssist are not currently available in Atlanta
Vision accessibility features:- App or website is compatible with Voiceover iOS
- App or website is compatible with Android Talk back
- App or website is compatible with wireless braille display
Vision Information:From the uber website:
For riders who are blind or low-vision and may be traveling with service animals, Uber’s Code of Conduct and Service Animal Policy clearly requires driver-partners to comply with all applicable laws regarding the transportation of service animals.With VoiceOver iOS, Android TalkBack, and wireless braille display compatibility, the Uber app makes it easier for riders who are blind to get from A to B at the push of a button.
Here's how to request a ride with VoiceOver turned on:
1. Single tap, then double tap the "Where to?" box. Enter a destination, or select from a list of suggested destinations.
2. Your pickup location is automatically set to your GPS location. To change it, tap your pickup location, then double tap it to edit your location.
3. Use three fingers to swipe through the vehicle options available in your area. Single tap, then double tap one to select it for your ride.
4. Single tap, then double tap the "CONFIRM PICKUP" button at the bottom of your screen to request your ride
5. You'll receive a notification when your driver has arrived. The message will be read aloud.
6. Single tap, then double tap the bar at the bottom of your screen to access the following options:
- Contact your driver - single tap, then double tap the round phone icon call your driver's phone number or place a free call
- Cancel your ride - single tap, then double tap the "Cancel" button, then single tap, then double tap the "Yes, cancel" button to confirm.
- Share you status - single tap, then double tap the "Share Status" button, then select people from your list of contacts. Uber texts a link to those contacts to track your ride.
- Split the fare - single tap, then double tap the "Split Fare" button and select a contact
Here's how to request a ride with TalkBack turned on:
1. Single tap, then double tap the "Where to?" box. Enter a destination, or select from a list of suggested destinations.
2. Your pickup location is automatically set to your GPS location. To change it, tap your pickup location, then double tap it to edit your location.
3. Use two fingers to swipe through the vehicle options available in your area. Single tap, then double tap one to select it for your ride.
4. Single tap, then double tap the "CONFIRM PICKUP" button at the bottom of your screen to request your ride
5. You'll receive a notification when your driver has arrived. The message will be read aloud.
6. Single tap, then double tap the bar at the bottom of your screen to access the following options:
- Contact your driver - Single tap, then double tap the round phone icon call your driver's phone number or place a free call
- Cancel your ride - Single tap, then double tap the "Cancel" button, then single tap, then double tap the "Yes, cancel" button to confirm.
- Share you status - Single tap, then double tap the "Share Status" button, then select people from your list of contacts. Uber texts a link to those contacts to track your ride.
- Split the fare - Single tap, then double tap the "Split Fare" button and select a contact
Hearing accessibility features:- Non-verbal or text-based communication between user and driver
Hearing Information:From the uber website:
Audio is not needed for full functionality of the Uber app. Assistive technology such as visible and vibrating alerts can help riders who are deaf or hard of hearing use the Uber app easily, and in-app features, such as the ability to enter destination, can facilitate non-verbal communication between the rider and driver-partner.
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