Sea World Gold Coast

Please contact our friendly team to help plan your visit. Contact: 07 5588 2178.

Frequently Asked Questions

 

Parking

Reserved parking is available in the first row of the car park for guests whose vehicles display a Disability Parking Permit. A limited number of reserved parking is also available adjacent to the Administration building – this area can also be utilised as a drop off/pick up location. The reserved spaces are clearly marked with the International Disabilities Symbol

Admission

Discounted single day entry admission rates are available upon presentation of a State or Commonwealth issued Disability Pension Card. Please present this card to the ticket booth cashier when purchasing admission tickets to obtain the discounted rate.

Companion & Carer Admission:

• Guests who produce a Companion Card are entitled to 1 free of charge Companion Ticket so that their companion can provide care and support during the visit.
• Guests who produce a Carer’s Card (or similar) issued by relevant State or Commonwealth authorities (as opposed to a Companion Card) will be entitled to a discounted admission rate.

In Park Services

Guest Services

Guest Services is located at the end of the Main Entry Top Terrace and offer a range of services from Wheelchair Hire, Attraction accessibility, guest relations, height checks and can offer any further assistance for our guest needs. There is a secondary Guest Service booth at Ray Reef.

Guest Services provide communication wristbands for guests who present and require assistance with attraction accessibility. This communication wristband will work as a communication device between Guest Services and all attractions. Guest Services can also assist guests that may have difficulty waiting in queues.

Companion card holder are issued a companion wristband for express access to selected rides. Upon presentation with a companion card at Guest Services, a ride suitability discussion will take place to determine whether a companion is required to ride select attractions.

First Aid

First Aiders staff the Sea World First Aid Centre (Location: to the left of the Sea World Exit Shop). Non-essential personal medical equipment may be stored and used at First Aid. First Aid does not supply such equipment for everyday use. Medication which requires refrigeration may also be stored at First Aid. All Village Roadshow Theme Parks have an AED (Automatic Defibrillator) on site.

Lockers

Lockers are available on Top Terrace, under Main Monorail Station and adjacent to Dockside Tavern. Coin-operated lockers are available for hire with costs ranging from $12 to $20 for a large size locker. Sea World also offers 1-hour lockers at Jet Rescue.

Wheelchair/stroller Hire

Wheelchair

Wheelchair hire is complimentary.

A form of ID is required. A limited number of wheelchairs are available, so we recommend you pre-book with Guest Services.

Standard Stroller

$20.00 non-refundable hire fee. The hire fees include GST and is per day or part thereof. These strollers are intended for children from 6 months of age, up to 15kg in weight and under 100cm in height.

Guests using a wheelchair

Sea World has attractions that are accessible via wheelchair. In order to maximise time and enjoyment, ride and attractions guidelines are provided for guests with disabilities, medical conditions and injuries. Guests should visit Guest Services before presenting to our rides and attractions to discuss ride suitability in accordance with the ride/attraction manufacturer’s guidelines for safety. These standards and safety systems require all guests to meet the rider requirements, such as ensuring the restraint systems are secured, maintain the rider position and safely navigate stairwells and pathways. Following a conversation with Guest Services a communication wristband will be supplied to avoid any inconvenience or disruption to your day.

Some attractions offer viewing areas assessable via wheelchair. These attractions include: Storm Coaster, Jet Rescue, Vortex, Trident, Leviathan (garden of cyphers), All Nickelodeon Land rides, Battle Boats

All restaurants, eateries and shops are accessible. Dockside Tavern can be accessed using the elevator located on the ground floor. Should you have specific dietary requirements please contact Guest Services prior to or during your visit.

Bathrooms Enhanced Accessibility

Wheelchair accessible toilets are located throughout the park and allow for standard wheelchair access. Bathrooms with enhanced accessibility are located at:

• First Aid, offering accessible toilet and shower
• Penguin Encounter, offering an ambulant toilet
• The Plaza, offering an ambulant toilet
• Mid Monorail Station, offering accessible toilet
• Castaway Reef, offers an ambulant toilet and shower

Width Clearance for these bathrooms are 85cm.

Guide, Hearing and assistance animals

Service Animals are welcome; however, we cannot permit them on, or in, any of our attractions. Service animals are required to wear their service vests to identify their role, be on a lead and not left unattended. For suitable assistant animal relief area, please visit Guest Services.

For any assistance regarding Guide, Hearing and Assistance animals please contact the Guest Services office on  07 5588 2178.

Guests with disabilities, medical conditions and injuries

Guests with any special needs should visit Guest Services upon arrival and our friendly team will assist in planning their day.

Guests with casts and strapped limbs

As we have a duty of care to our guests, we do not allow any guest with a visible injury, such as a hard cast support, to ride any attraction with G-force. As supports vary, our Guest Services team assist guests with planning their day on an individual basis and determine which attractions can be undertaken safely in accordance with manufacturers and management guidelines.

Guests with an amputation or prosthesis

For safety reasons, guests with an amputated limb or prosthesis may be unable to utilise select attractions. As situations vary, our Guest Services team will assist guests with planning their day on an individual basis and determine which attractions can be undertaken safely in accordance with manufacturers and management guidelines.

Guests with Epilepsy and motion sickness

Select attractions are not recommended for guests with Epilepsy, motion sickness or those who experience seizures. We suggest you contact Guest Services prior or visit the office upon arrival. As situations vary, our Guest Services team assist guests in planning their day on an individual basis and determine which attractions can be undertaken safely.

Guests with medically related dietary requirements

Guests who require specific medically related dietary requirements can bring their own food to the park upon presentation of medical documentation. Should you have specific dietary requirements please contact Guest Services prior to or during your visit.

Animal Adventures

Guests with disabilities are asked to call Customer Connect on 133 386 directly to determine suitability to participate in the Animal Adventures programs. Please note a limited number of special needs programs are available for people with disabilities that otherwise prohibit them from participating.