Crowne Plaza Hotel Canberra

Booking

• Bookings can be made online, by email or by phone. All staff are knowledgeable about the accessible rooms and features of the hotel and are able to answer queries promptly.
• Accessible payment options: online payment, Tap and Go and EftPos machine with tactile indicators.

Arrival, check-in and concierge services

• The hotel has 4 disabled parking spaces in secure carpark underneath the hotel.
• There is also a wheelchair accessible drop-off zone at the front of the hotel with ramp access to the entrance (no valet parking).
• There is accessible public transport nearby: the Canberra Light Rail system is wheelchair accessible and the NXTBus app has information about which buses are wheelchair accessible.
• The entrance has a level threshold and automatic doors and there is also an intercom if assistance is required. The reception desk has clear lines of sight to the entry and lobby so staff are aware when guests may require assistance. Staff have received training to assist guests who have accessibility needs.
• Concierge staff can arrange wheelchair accessible transportation for any guests who require this service.
• Text-based communication with duty manager is available at all times.
• A hearing loop and sign language interpretation services are available on request.

Common Areas and Lifts

• There is lift or ramp access to all levels of the hotel from the common areas.
• Ground floor public toilets have an accessible entry.
• Aisles and walkways are min. 1.2m wide.
• Level changes are indicated with textured flooring or contrasting surface colour.
• Lighting levels around service areas are sufficiently bright to enable customers with low vision to discern visual information easily.
• Lifts are audio enabled and have tactile buttons.

Restaurant, cafe and bar areas

• There is step-free access to these areas.
• The in-house restaurant has standard height tables (750-800mm) with sufficient clearance underneath for wheelchair seating.
• Standard height tables can be provided in the lobby area on request.
• All chairs are removable to make space for wheelchairs.
• Table service is available for all guests.

Conference Facilities

• There are 8 conference rooms and 7 are wheelchair accessible.
• A hearing loop and sign language interpretation services are available on request.

Information, Signage and Menus

• Information that is available in hard copy is also available online.
• Hard copy information can be provided in large print upon request.
• Signage and hard copy information is written in easy read format.

Service Animals

• Staff are able to direct seeing-eye dog handlers to the nearest watering and toileting locations
• Other assistance dogs are welcome with advance notice.

Wheelchair Accessible Rooms

• There are 5 Accessible rooms at the hotel.
• Each room has 2 double beds.
• There are no interconnecting rooms.
• Light switches, telephone and power points are accessible from a wheelchair and from the bed.
• There is >900 each side of the bed for wheelchair transfer.
• Risers for bed are available but must be booked in advance.
• There is min. 100mm clearance under the bed to accommodate a hoist.
• A hoist is available with advance notice.
• The wardrobe/hanging space. fridge, kettle and other appliances are accessible from a wheelchair.
• The hotel can facilitate mobility equipment hire from a local supplier
• Room service is available - please check with hotel for operational hours.

Bathroom

• There are grab rails and min. 900mm free space adjacent to toilet for wheelchair transfer.
• A commode chair is available on request.
• Toilet flush and toilet paper dispenser can be reached from a wheelchair.
• There is space under the handbasin to accommodate a wheelchair and the mirror can be viewed from a seated position.
• The handbasin has a mixer tap or lever taps.
• There is a roll-in shower with grab rails, built-in seat and adjustable hand-held shower head.
• All shower fixtures can be reached from a seated position.

Room accessibility features for guests with vision impairment

• Rooms unlock by card with a click sound to indicate door is unlocked.
• Telephone has tactile numbers.
• Guests can also contact reception using mobile phones.
• Room service menu can be provided in large print on request.
• Furniture in room can be moved to reduce obstructions.
• WiFi password can be provided by email or SMS.
• A liquid level indicator is available for making tea or coffee.
• The hotel can provide bedding and bowls for food and water for seeing-eye dog
• Toiletries are labelled with large print or colour coded to distinguish between shampoo and conditioner etc.
• Toiletries, tea and coffee sachets and other consumables can be set up on contrasting backgrounds to improve visibility if requested.

Swimming Pool

• The swimming pool area is wheelchair accessible but pool is not.

Crowne Plaza Accessibility page