“Air New Zealand operates a global network that provides passenger and cargo services to, from and within New Zealand to approximately 17 million passengers a year.”
Accessibility InformationMobility Information:
"We ask you to check-in at least 60 minutes prior to departure. This allows us to take care of your travelling and seating requirements before those of other customers. Please don't check in via an automated airport kiosk as it is important that we have the opportunity to discuss and confirm the exact level of assistance you require.
Please advise the check in agent if a lifting device or aisle chair is required."
Onboard aisle chair
"All Air New Zealand International Boeing 777 and International Airbus A320 aircraft have an onboard aisle chair (a specially designed onboard wheelchair that fits within narrow aircraft aisles). The aisle chair is used to take you to your seat and can be used to access the toilets on board the aircraft during the flight.
Limitations of space mean aisle chairs are not available inflight on Air New Zealand Domestic flights."
"All Air New Zealand aircraft are equipped with a special torso harness to provide additional support and restraint in the aircraft seat. Please request this at the booking stage and on board the aircraft. Due to FAA regulations passengers requiring a torso harness for support are unable to be accommodated in our Business Premier or in Premium Economy Spaceseats due to the harness interfering with the in-seat airbag."
"If you are able to physically assist in your own evacuation in the case of an emergency and you're confident in your ability to do so, you can travel independently without the need of a safety assistant if you choose."
Eagle lifting device for wheelchairs
"The lifting service is available for domestic and international jet services only, from Auckland, Wellington, Christchurch and Dunedin airports. With suitable advance notice we will do all possible to access an Eagle lift from our ground handlers in Sydney and Melbourne."Vision Information:
"Our airport staff are available to escort you through the airport environment and will assist with your boarding process where required.
Our inflight entertainment contains a selection of audio books in addition to a wide variety of audio content.
We acknowledge that you may have a preferred method of being guided and welcome you discussing this with our staff when they assist you."
Travelling or flying with a service dog"Only certified service dogs are permitted in the cabins of Air New Zealand domestic and international aircraft when they are accompanying and assisting their handler.In addition, dogs which are undertaking recognised service dog training are permitted in the cabin on domestic New Zealand services at Air New Zealand's discretion where the flight is being taken as part of the dog's active training.
Air New Zealand is pleased to confirm that there is no charge for this service.
In order to accommodate you and your certified service dog (or dog undertaking recognised service dog training) Air New Zealand requires a minimum of 48 hours notice prior to your intended flight and that you check in 1 hour prior to our standard check in time."Hearing Information:
"Our inflight entertainment system has a selection of content with captioning in English and other languages. View the "Watch" section of our website and click on the "English Subtitles" genre to see which content has English captioning or select from the various other language genres to see which content has captioning in other languages."Other accessibility information:
Assistance for passengers who are deafblind"Passengers with both hearing and vision impairments generally travel with a companion (safety assistant) for guidance and communication.If however we are unable to communicate satisfactorily with you on board, but you are able to view our aircraft safety briefing cards online at home prior to travel, then you will still be able to travel alone under the following conditions:
- Review the aircraft safety briefing card relevant to the aircraft you will be flying prior to going to the airport
- Carry a communication card that states you have reviewed and understood the safety briefing card applicable to your flight and that you can and will follow the beckoning gestures of our crew in the event of an emergency
Due to safety regulations if you are unable to meet the conditions outlined above you will be required to travel with a companion (safety assistant)."