“Virgin Australia is part of a global family, the Virgin Group. Conceived in 1970 by Sir Richard Branson, the Group has become one of the most highly respected global brand names of the 21st century.”
VISION AND HEARING IMPAIRMENTS
"Bookings for vision and/or hearing impaired guests who require specific assistance when travelling alone or with a Service Dog, must be made through our Guest Contact Centre (Internet discount fare will be honoured).
Vision and/or hearing impaired guests who are not travelling with a Service Dog and do not require any specific assistance at the airport or during the flight, can make bookings online."
During Your Flight
- If you have communicated to us in advance that you are deaf, blind or hard of hearing or sight, our crew will be aware of your location in the aircraft.
- We provide Braille and large print safety instruction manuals onboard all our aircraft.
TRAVELLING WITH A SERVICE DOG
Guide and Hearing Dogs on Domestic and International Flights
Certified and Registered Guide / Hearing Dogs are welcome on board Virgin Australia flights when accompanying a guest who has a vision or hearing impairment, provided that they have the credentials listed below:
- Guide / Hearing Dogs must wear their coat, and/or have their ID medallion on their collar
- The handler must have their Handler ID
Assistance Dogs on Domestic and International Flights
Virgin Australia accepts Assistance Dogs that:
- Have been trained to assist with a disability to alleviate the effect of the disability; and
- Meet the standards of hygiene and behaviour that are appropriate for an animal in a public place.
To make it easier for your request to travel with an Assistance Dog to be processed, we have a list of pre-approved training organisations. If your dog has been trained by one of these organisations, all you need to provide is a document that confirms the dog was trained by that organisation (more information here).Mobility Information:
"If you are travelling within the next 24 hours, you must make your booking via our Guest Contact Centre where your booking will be made at no additional cost and will enable us to best accommodate your requirements. Should you fail to advise us in advance, your request for mobility assistance may not be assured.
It is important that you provide us with as much information as possible at the time of booking. Key information we need to know includes:
- Whether you are travelling alone or with a Safety Assistant or Carer. To travel independently you must meet the Independent Travel Criteria.
- Whether you are able to self transfer in and out of a wheelchair and/or an aircraft seat. Due to our Occupational Health and Safety regulations, Guests who weight more than 130kg*, and require to be transferred into or out of a wheelchair and/or an aircraft must arrange a Safety Assistant or Carer to assist with the lift.
- Whether any medical assistance will be required.
- The type of mobility aid you are travelling with (electric or non-electric).
- If the mobility aid is electric, what type of battery is used (non-spillable (Gel type or Sealed Lead Acid) or Lithium-ion battery).
- Whether the mobility aid is collapsible.
- The dimensions (height, width and length) in adjusted or disassembled state and weight of mobility aid.
*Transfers from your wheelchair to an airport/aisle wheelchair and from an airport/aisle wheelchair to an aircraft seat are performed using an option of approved methods of transfer provided by Virgin Australia."
"Virgin Australia accepts guests requiring wheelchair assistance, however the number of such guests accommodated on any specific flight may vary depending upon operational and safety requirements.
Where you envisage that wheelchair assistance is required on your flight, we highly recommend you to notify us as soon as possible about your specific requirements.
Where Virgin Australia is unable to accommodate your needs or your accompanying equipment, we will offer an alternative Virgin Australia flight."
Upper Torso Harness
"Virgin Australia aircraft are equipped with upper torso harnesses to provide additional postural support and restraint in the aircraft seat. The upper torso harness is suitable for adults and can be modified for children over the age of two years who are less than 122cm (4ft) tall.
Guests are only permitted to use an upper torso harness supplied by Virgin Australia on the aircraft however, Virgin Australia permits guests to bring other approved support devices onboard.
If you require the use of an upper torso harness, please contact our Guest Contact Centre to make your booking."
"On arrival you will be supplied with a wheelchair (manual self-propelled or motorised where available) or your own manual wheelchair upon request (see above).
Virgin Australia staff can provide assistance to the baggage carousel, to connecting flights/carriers and between terminals if required or even to the closest drop off. This includes taxi ranks, bus stop or drop off bay.
Important (domestic only): Only wheelchairs/mobility aids that were taken through security screening on departure can be returned at the arrivals gate at your destination."Vision Information:
- Visual aids at check-in to ensure you are able to understand the responsibilities in regards to dangerous goods.
- Flight arrival and departure screens are visible throughout the airport terminal and are kept up-to-date with any flight time or gate changes – announcements with this information are also made for vision impaired guests.
- We would like to provide you with the best service possible, so let us know whether you lip read, or would like a member of our team to use a pen and paper, or to speak louder.