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Sydney TrainsSydney, NSW, Australia

Sydney Trains

Sydney, NSW, Australia

Phone: 131 500
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Sydney Trains has an ongoing commitment to provide a passenger rail service that gives access to all our customers, including the elderly, customers with a disability and those travelling with prams, young children or luggage.

All new stations and trains are accessible, and access to services, facilities and information is getting better all the time.

All trains have audio destination and stopping announcements and newer trains also have visual service information.

Station staff and train guards are able to assist you with service information. The Accessing Sydney Trains brochure detailing accessible services is available at all staffed Sydney Trains stations.

To request a large print, braille or audio copy of this information, please contact us via one of the options listed at

If you need help to board the train, please:
Call 131 500 or TTY 1800 637 500.
-Arrive at the station well before your train is due and let staff know you are there.
-Use the boarding assistance zone marked on the platform at stations where staff are not available.
-Use Emergency Help Points to let staff know where you are on the platform and make sure a boarding ramp is available.

Further Information

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